Your Store Never Sleeps. You Never Lose a Sale.
Automate AI voice agent that handles orders, returns, customer queries and fulfilment- around the clock without adding headcount.
Present E-commerce Problems
Your E-commerce Teams Are Drowning.
The same 100 questions. Every single day. Meanwhile your team can’t focus on growth because they’re buried in support tickets.
Where is my order queries eating your day.
“Where is my order?” accounts for 35-55% of all e-commerce support volume. Your team answers it manually, hundreds of times daily.
Returns processed too slowly.
Manual return approvals cause 5–7 day delays. Customers go to Trustpilot before you’ve even opened the ticket.
Cart abandonment left unaddressed
73% of carts are abandoned. No AI proactively recovers them. Revenue walks out the door untouched.
Peak season staff shortages.
Black Friday, Christmas — your support queue triples overnight. Hiring temps takes weeks and kills margins.
Get fully automated e-commerce support in 4 steps
Connect your store >> 2. Upload your contents >> 3. Deploy across channels >> 4. Watch & optimise
AI Employee. One Platform. Handles 10x Your Current Volume
AI Workforce
Backend Operations
AI workers process refunds, update inventory, manage supplier comms and keep your CRM and 3PL systems synced — without human input.
- Review collection & reputation management
- Automated refund processing & Xero sync
- Low-stock alerts & purchase order drafting
- Product listing updates across all channels
AI Voice Agent (Outbound)
Customer Outreach
Calls customers when their order is delayed out for delivery or after purchase to collect reviews – automatically, at scale.
• Proactive delivery exception calls
• Post-purchase satisfaction follow-ups
• Win-back campaigns for lapsed customers.
• VIP customer outreach & upsell calls.
AI Phone Agent (Inbound)
Zero Missed Calls, Forever
Answers every inbound call, handles order queries, processes returns over the phone and routes complex complaints to your team — instantly.
- Smart escalation with full call transcript
- 24/7 inbound call answering — 0s hold time
- Phone-based order status & returns
- Peak season overflow — Black Friday ready
✔️ Trusted by 500+ e-commerce businesses in the USA & UK
Handles 10x your current volume
Whether you’re processing 100 orders or 10,000, AIXL scales instantly. No hiring, no overtime, no scrambling during peak.
Cuts support cost by 70%
Replace costly part-time staff or outsourced support with AI that costs pence per query. Full ROI typically within 30 days.
Lifts trustpilot scores
Faster response times and proactive outreach mean fewer 1-star reviews. Customers vent on Trustpilot when you ignore them — Aixl doesn’t.
TESTIMONIALS
Still not convinced?
Hear what our clients had to say.
Charlotte F.
CEO, Bloom & Thread — Homeware D2C, UK
“We were spending £8,400/month on a blended support team. Aixl handles 94% of our queries automatically. Our support cost is now under £900/month — and customer satisfaction is actually higher.”
Rohan M.
Founder, Bolt Drop — Sportswear Ecommerce, UK
“Last Black Friday our phone lines crashed. This year Aixl answered 3,800 inbound calls in 24 hours without a single human. Zero hold time, zero missed sales. It completely changed how we scale for peak.”
Jade L.
Head of Growth, VelvetBox — Beauty D2C, UK
“The cart recovery chatbot was the biggest surprise. We’re recovering 11% of abandoned carts through proactive AI messages — that’s an extra £14k/month in revenue we weren’t capturing before.”
Your store is open 24/7. Is your support too?
Join 500+ e-commerce brands already using AIXL. Start your free trial today.