Always Open. Always Selling. Never Miss a Sale.
Let an AI voice agent handle orders, returns, and customer queries 24/7—so you can scale without adding headcount.
Present E-commerce Problems
Your E-commerce Teams Are Drowning.
The same 100 questions. Every single day. Meanwhile your team can’t focus on growth because they’re buried in support tickets.
WISMO (“Where Is My Order?”)
queries can account for 35–55% of e-commerce support volume — leaving your team answering the same repetitive questions hundreds of times a day.
Slow Returns Erode Customer Trust.
Manual return approvals can create 5–7 day delays — increasing customer frustration, driving negative reviews, and putting repeat purchases at risk.
Abandoned Carts Are Lost Revenue Waiting to Be Recovered.
Around 73% of online shopping carts are abandoned. Without proactive AI follow-up, high-intent customers slip away — and recoverable revenue is left on the table.
Peak Season Surges Shouldn’t Cost You Sales.
Black Friday and Christmas can send support demand soaring overnight. Temporary hiring takes time, adds cost, and squeezes margins exactly when your team needs to move fastest.
Get fully automated e-commerce support in 4 steps
Connect your store >> 2. Upload your contents >> 3. Deploy across channels >> 4. Watch & optimise
AI Employee. One Platform. Handles 10x Your Current Volume
AI Workforce
Backend Operations
AI workers handle refunds, update inventory, manage supplier communications, and keep your CRM and 3PL systems automatically in sync.
- Automated review collection & reputation monitoring
- Refund processing with automatic Xero reconciliation
- Real-time low-stock alerts & purchase order generation
- Product listing updates across every sales channel
AI Voice Agent (Outbound)
Customer Outreach
Automatically calls customers about delivery delays and fulfilment updates, then follows up post-purchase to collect reviews — all at scale.
• Proactive AI calls for delivery delays and order exceptions
• Automated post-purchase customer satisfaction follow-ups
• AI-powered win-back campaigns for inactive and lapsed customers
• Personalized VIP customer outreach, upsell, and cross-sell calls
AI Phone Agent (Inbound)
Zero Missed Calls, Forever
Answers every inbound call, resolves order queries, processes returns by phone, and seamlessly escalates complex complaints to your team when needed.
- Smart escalation with complete call transcripts and context
- 24/7 AI-powered inbound call answering with minimal wait times
- Automated order status updates and returns by phone
- Scalable peak-season call handling for Black Friday and high-demand periods
✔️ Trusted by 500+ e-commerce businesses in the USA & UK
Handles 10x your current volume
Whether you’re processing 100 orders or 10,000, AIXL scales instantly. No hiring, no overtime, no scrambling during peak.
Cuts support cost by 70%
Replace costly part-time staff or outsourced support with AI that costs pence per query. Full ROI typically within 30 days.
Lifts trustpilot scores
Faster response times and proactive outreach mean fewer 1-star reviews. Customers vent on Trustpilot when you ignore them — Aixl doesn’t.
TESTIMONIALS
Still not convinced?
Hear what our clients had to say.
Charlotte F.
CEO, Bloom & Thread — Homeware D2C, UK
“We were spending £8,400/month on a blended support team. Aixl handles 94% of our queries automatically. Our support cost is now under £900/month — and customer satisfaction is actually higher.”
Rohan M.
Founder, Bolt Drop — Sportswear Ecommerce, UK
“Last Black Friday our phone lines crashed. This year Aixl answered 3,800 inbound calls in 24 hours without a single human. Zero hold time, zero missed sales. It completely changed how we scale for peak.”
Jade L.
Head of Growth, VelvetBox — Beauty D2C, UK
“The cart recovery chatbot was the biggest surprise. We’re recovering 11% of abandoned carts through proactive AI messages — that’s an extra £14k/month in revenue we weren’t capturing before.”
Your store is open 24/7. Is your support too?
Join 500+ e-commerce brands already using AIXL. Start your free trial today.